Thank you for choosing [Your company name]! We strive to deliver your gym and fitness equipment quickly and efficiently. This policy outlines the details of our shipping and delivery process.

Delivery Zones and Fees:

  • Free Delivery: We offer free delivery for all orders within Nairobi CBD.
  • Paid Delivery: For deliveries outside Nairobi CBD, a shipping fee will be applied based on the following factors:
    • Item weight and size: Heavier and bulkier items will incur higher shipping costs.
    • Delivery location: Deliveries to remote areas or those requiring special handling may incur additional charges.

Estimated Delivery Times:

  • Dispatch: We aim to dispatch all orders within 24 hours of receiving them.
  • Delivery Timeframes: Delivery times will vary depending on your location and the chosen courier/delivery company. We will provide an estimated delivery timeframe during checkout and send you tracking information once your order is shipped.

Delivery Process:

  • We utilize reliable third-party courier and delivery companies to ensure your equipment arrives safely and securely.
  • You will receive a notification with tracking information once your order is dispatched.
  • Upon delivery, a signature may be required. Please ensure someone is available to receive the shipment.

Additional Information:

  • We are not responsible for delays caused by unforeseen circumstances, such as inclement weather or carrier issues.
  • For large or bulky equipment, additional delivery arrangements, such as liftgate service, may be required at an extra cost. Please contact us for details.
  • We reserve the right to modify this policy at any time without prior notice.