INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Do you deliver?
Yes. We deliver in every part of the country.
We have Free delivery within Nairobi CBD
Standard delivery fees apply for regions outside Nairobi CBD
How about installation?
Once we deliver, we install the equipment for you for free. We also train you on the usage and how to make the best of your training equipment.
How can I return an item?
Our return policy is as follows:
- Our return policy is valid for 7 days. Please inspect the item carefully upon delivery (to ensure everything is as ordered)
- For easy returns, visit us at Twiga Towers, Nairobi or engage us on phone or email.
- Get a refund if the item is defective on delivery* (upon approval of the after sales service).
- Our return policy is valid for 7 days. Please inspect the item carefully upon delivery (to ensure everything is as ordered)
- For easy returns, visit us at Twiga Towers, Nairobi or engage us on phone or email.
- Get a refund if the item is defective on delivery* (upon approval of the after sales service).
Will you restock items indicated as “out of stock?”
Sure, if you are interested in an item indicated as "out of stock," confirm with us.
Where can I ship my order?
We deliver countrywide, delivery within Nairobi CBD is free.
Upon purchase of an item, reach out to us for delivery arrangements.