Effective Date: 23rd February 2024

Digital Fitness Hub (“we,” “us,” or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website (digitalfitness.co.ke) (the “Website”).

1. Information We Collect

We collect the following types of information when you use the Website:

  • Information you provide directly: This includes information you provide when you create an account, contact us, subscribe to our newsletter, or make a purchase. This may include your name, email address, phone number, shipping address, billing address, and payment information.
  • Information collected automatically: When you visit the Website, we may automatically collect certain information about your device and browsing activity. This information may include your IP address, browser type, operating system, referring URL, pages visited, and time spent on the Website. We may also collect information about your interactions with our emails, such as whether you open them or click on any links.
  • Information from third parties: We may collect information about you from third-party sources, such as Google Analytics, Facebook Ads, WhatsApp, and HubSpot CRM. This information may include your demographics, interests, and online activity.

2. Use of Your Information

We use your information for the following purposes:

  • To provide and operate the Website and deliver the services you request.
  • To process your orders and transactions.
  • To send you marketing communications, such as newsletters and promotional offers.
  • To personalize your experience on the Website.
  • To analyze how you use the Website and improve our services.
  • To comply with legal and regulatory requirements.

3. Legal Basis for Processing

We process your personal data based on the following legal bases:

  • Consent: In some cases, we may ask for your explicit consent to process your personal data.
  • Contract: We may need to process your personal data to fulfill a contract with you, such as processing your order.
  • Legitimate interests: We may process your personal data for our legitimate interests, such as analyzing how you use the Website to improve our services.

4. Sharing Your Information

We may share your information with third-party service providers who help us operate the Website and deliver our services. These service providers are contractually obligated to keep your information confidential and secure.

We may also share your information with third-party advertisers and marketing partners. We will only share your information with these third parties with your consent.

We will not share your information with any other third parties without your consent, except as required by law or to protect our rights or the safety of others.

5. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

6. Your Rights

You have the following rights under the GDPR:

  • The right to access your personal data: You have the right to request a copy of the personal data we hold about you.
  • The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
  • The right to erasure: You have the right to request that we erase your personal data under certain circumstances.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
  • The right to data portability: You have the right to request that we transfer your personal data to another controller.
  • The right to object to processing: You have the right to object to the processing of your personal data for marketing purposes.

To exercise any of these rights, please contact us using the contact information provided below.
Email: [email protected]
Phone: 0704721633

7. Children’s Privacy

The Website is not intended for children under the age of 13. We do not knowingly collect personal data from children under the age of 13. If you are a parent or guardian and you believe that your child has provided us with personal data, please contact us and we will take steps to delete that information from our records.

8. Security

We take reasonable steps to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your personal data.

9. International Transfers

Your personal data may be transferred to and processed in countries other than the country where you are located. These countries may have different data protection laws than your own country. By using the Website, you consent to the transfer of your personal data to these countries.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you